Problem when installing Framework Manager at Cognos Express 9.0

[cognoskawi]

Dear all,

I have trouble when installing Framework Manager at cognos express 9.0. Using Firefox version 9.01, an error message appears like this:
A message body writer for Java type, class com.ibm.cognos.express.console.ExpressServletError, and MIME media type, application/octet-stream, was not found

Using IE, it produced an error code 500 (as if that a web service is down or something).

I am using windows vista business, RAM 4 GB.

I want to add more information that the installation was done by clicking "Download Express software to my computer...". Then I choose Framework Manager.

Thanks for your help info.

[MFGF]

Hi,

According to the supported environments page for Express 9.0, Windows Vista is not a supported platform for Express Framework Manager (only Windows Server 2003 SP2 and Windows XP Professional SP2), plus Firefox 9.01 is not a supported browser either (just 3.0).

The environments page is here:

https://www-304.ibm.com/support/docview.wss?uid=swg27016645

Do you get similar errors with Firefox 3.0 on XP Professional?

MF.

[cognoskawi]

Helo,

Thanks for your information and the link.

The cognos express 9.0 itself has been installed successfully on Windows Vista (SP2) (I am using laptop running with Windows Vista powered with 4 GB RAM).

Or, is it about Java Virtual Machine?

Any comments?

Thank you.

[MFGF]

Express Is not supported on Windows Vista. Period. If you managed to get it to run in that environment, consider yourself very lucky. I would suggest that the issues you are seeing here are likely due to incompatabilities because of this, though.

MF.


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