UNABLE TO START IBM COGNOS SERVICE

[jayanthhyd]

  GUYS I AM FACING THIS ERROR FROM ! WEEK I SEARCHED A LOT IN GOOGLE AND NOT YET SOLVED>>> PLEASE HELP ME



Successfully launched a test JVM with the memory setting of '768'. Note that this does not guarantee that IBM Cognos 8 will start and run successfully.

To see which JVM options are based on this setting, view c8_location/bin/bootstrap_<OS>.xml and see your JVM documentation for an explanation of those options.
Since the value is empty, the feature is disabled. There is nothing to test.
[ ERROR ] The mail server cannot be reached.
15:38:21, 'LogService', 'StartService', 'Success'.
15:38:23, CM-SYS-2057 Creating content store tables (schema version 5.0001).
15:38:29, 'ContentManager', 'getActiveContentManager', 'Failure'.
DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
15:38:29, 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

15:38:28, 'ContentManagerService', 'StartService', 'Failure'.

15:38:28, CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store.  CM-SYS-5003 Content Manager is unable to access the content store. Verify your database connection parameters, and then contact your database administrator for assistance.  Failed Logon:com.jnetdirect.jsql.JSQLException: DBComms.error reading input. Context:Read packet header, Unexpected end of stream, readBytes:-1, negative read result, PktNumber:0, ReadThisPacket:0, PktDataSize:4096 url:jdbc:JSQLConnect://localhost:1434/cm Cause: Failed Logon:com.jnetdirect.jsql.JSQLException: DBComms.error reading input. Context:Read packet header, Unexpected end of stream, readBytes:-1, negative read result, PktNumber:0, ReadThisPacket:0, PktDataSize:4096 url:jdbc:JSQLConnect://localhost:1434/cm    Runtime Exception stack trace:  com.jnetdirect.jsql.JSQLException: Failed Logon:com.jnetdirect.jsql.JSQLException: DBComms.error reading input. Context:Read packet header, Unexpected end of stream, readBytes:-1, negative read result, PktNumber:0, ReadThisPacket:0, PktDataSize:4096 url:jdbc:JSQLConnect://localhost:1434/cm     at com.jnetdirect.jsql.JSQLDriver.connect(Unknown Source)     at java.sql.DriverManager.getConnection(DriverManager.java:562)     at java.sql.DriverManager.getConnection(DriverManager.java:186)     at com.cognos.cm.dbstore.CMDbConnectionFactory.initializeConnection(CMDbConnectionFactory.java:98)     at com.cognos.cm.dbstore.CMDbConnectionPool.get(CMDbConnectionPool.java:67)     at com.cognos.cm.dbstore.CMDbStoreFactory.getConnection(CMDbStoreFactory.java:2457)     at com.cognos.cm.dbstore.CMDbStore.getConnection(CMDbStore.java:4540)     at com.cognos.cm.dbstore.CMDbStore.initializeContentDependent(CMDbStore.java:4664)     at com.cognos.cm.server.CMServlet.initializeContentStoreForActive(CMServlet.java:2398)     at com.cognos.cm.server.CMServlet.init(CMServlet.java:2056)     at com.cognos.cm.server.ContentManager.start(ContentManager.java:314)     at com.cognos.cm.server.ContentManagerLifecycleHandler.start(ContentManagerLifecycleHandler.java:73)     at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:111)     at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:426)     at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:688)     at java.lang.Thread.run(Thread.java:810) 
15:38:59, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

15:38:59, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.

15:38:59, 'DeliveryService', 'StopService', 'Success'.
15:38:59, 'DeliveryService', 'StopService', 'Success'.
15:38:59, 'JobService', 'StopService', 'Success'.
15:38:59, 'JobService', 'StopService', 'Success'.
15:38:59, 'CPS Producer Registration Service', 'StopService', 'Success'.
15:38:59, 'CPS Producer Registration Service', 'StopService', 'Success'.
15:38:59, 'SystemService', 'StopService', 'Success'.
15:38:59, 'SystemService', 'StopService', 'Success'.
15:38:59, 'BatchReportService', 'StopService', 'Success'.
15:38:59, 'BatchReportService', 'StopService', 'Success'.
15:38:59, 'ReportDataService', 'StopService', 'Success'.
15:38:59, 'ReportDataService', 'StopService', 'Success'.
15:38:59, 'MonitorService', 'StopService', 'Success'.
15:38:59, 'MonitorService', 'StopService', 'Success'.
15:38:59, 'EventService', 'StopService', 'Success'.
15:38:59, 'EventService', 'StopService', 'Success'.
15:38:59, 'MetadataService', 'StopService', 'Success'.
15:38:59, 'MetadataService', 'StopService', 'Success'.
15:38:59, 'AgentService', 'StopService', 'Success'.
15:38:59, 'AgentService', 'StopService', 'Success'.
15:39:00, 'ContentManagerService', 'StopService', 'Success'.
15:39:00, 'ContentManagerService', 'StopService', 'Success'.
15:39:00, 'ReportService', 'StopService', 'Success'.
15:39:00, 'ReportService', 'StopService', 'Success'.
15:39:00, 'LogService', 'StopService', 'Success'.
15:39:00, 'LogService', 'StopService', 'Success'.
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos 8 service.
Execution of the external process returns an error code value of '-1'.

[jayanthhyd]

when i tested content store its not showing error.. content store settings r gud.. i dont know problem from which side??

[jayanthhyd]

2 errors

DPR-DPR-1035 Dispatcher detected an error.

                         AND

 CFG-ERR-0103 Unable to start IBM Cognos 8 service.
Execution of the external process returns an error code value of '-1'.

[jayanthhyd]

DO i need to create database in sql server2005? can u tell me how???

[Gourav Atalkar]

Hey don't worry. I don't know weather you are using Cognos 8.3 or 8.4 but if you r using sql server as your content store then you need to create a sample database there called cm then using windows authentication you can connect but before that you need to set following properties of sql server 2005


Root Cause:

This problem may occur when SQL Server 2005 is not configured to accept remote connections, which are not allowed by default.

Solution:

Enable remote connections for SQL Server 2005 Developer Edition.

Steps:

1. Click Start, point to Programs, point to Microsoft SQL Server 2005, point to Configuration Tools, and then click SQL Server Surface Area Configuration.



2. On the SQL Server 2005 Surface Area Configuration page, click Surface Area Configuration for Services and Connections.



3. On the Surface Area Configuration for Services and Connections page, expand Database Engine, click Remote Connections, click Local and remote connections, click the appropriate protocol to enable for your environment, and then click Apply.

Note: Click OK when you receive the following message:



Changes to Connection Settings will not take effect until you restart the Database Engine service.



4. On the Surface Area Configuration for Services and Connections page, expand Database Engine, click Service, click Stop, wait until the MSSQLSERVER service stops, and then click Start to restart the MSSQLSERVER service.
 

[jayanthhyd]

I SUCCESSFULLY STARTED ALL SERVICES WITH OUT ERRORS...IF any want to know steps from starting i will help u... only with oracle..

[jayanthhyd]

Now i successfully started all services... guys follow these steps.... if u have oracle or sql server installed u 1st uninstall and  restart the system and follow these steps.....


Step 1

Install Cognos components. This will take a lot and I recommend to restart the computer between every three components or so, in order to clear the cache, or whatever it is that it makes it run slower.
[edit]
Step 2

Download OracleXEUniv.exe from Oracle site and install it. Create a new user “cognos” with any password (I chose "cognos" as well) and grant all privileges to it. (NOTE - Character Set of the Database should be UNICODE)
[edit]
Step 3

Locate ojdbc14.jar in oraclexe\app\oracle\product\10.2.0\server\jdbc\lib and copy it to cognos\c8\webapps\p2pd\WEB-INF\lib

If classes12.jar exists in this folder, delete it or rename it.
[edit]
Step 4

   1. Download Apache 2.2 webserver free from Apache Webserver Project page and install it.
   2. Locate the file 'httpd.conf' in the <Apache webserver installation folder>\Conf and add the following text at the bottom:

# cognos

Include conf/extra/cognos8.conf

Create the file conf/extras/cognos8.conf with the following contents:

#

# Cognos 8

#

ScriptAlias /cognos8/cgi-bin "C:/Program Files/Cognos/c8/cgi-bin"

<Directory "C:/Program Files/Cognos/c8/cgi-bin">

    AllowOverride None

    Options None

    Order Allow,Deny

    Allow from All

</Directory>

Alias /cognos8 "C:/Program Files/Cognos/c8/webcontent"

<Directory "C:/Program Files/Cognos/c8/webcontent">

   Options None

   AllowOverride None

   Order Allow,Deny

   Allow from All

</Directory>

<Directory "C:/Program Files/Cognos/c8/documentation">

    Options None

    AllowOverride None

    Order Allow,Deny

    Allow from All

</Directory>

Replace c: with d: or whatever drive letter you installed the Cognos software to.

Restart the Apache service.
[edit]
Step 5

   1. Start Cognos Configuration.
   2. Delete whatever it is under Content Manager and create a new item called “Content Store”, of type Oracle.
   3. Edit the user and password by clicking the pen that appears when selecting the field. User “cognos”, password “cognos”.
   4. Service name is “XE”.
   5. Right click on Content Store and Test.
   6. If all’s right click the green play button to start the service.
   7. You can close Cognos Configuration now, as the service will continue to run in the background.

[edit]
Step 6

Test that Cognos Connection is working by calling the link http://127.0.0.1/cognos8 or http://localhost/cognos8.

I strongly advise to right click on the Apache icon in the tray bar and select “Open Services”. From this window, set all the Cognos, Oracle and Apache services to start manually instead of automatically. Otherwise all these services will attempt to start automatically on Windows startup and this takes a lot of time.

To start the services manually you have to (in this order):

   1. Click “Start Database” from Oracle start menu
   2. Start Cognos Configuration and click the play button
   3. Start the Apache service from the tray icon

If you want to start the services manually rather than allowing then to start automatically at system restart then create a Windows batch command file to start Cognos as follows:

start_cognos.bat

net start "Oracle"

net start "Cognos 8"

net start "Apache2"

If you don't want to keep all these services running when you have finished your work then create a Windows batch command file to stop the services when you have finished:

stop_cognos.bat

net stop "Apach2"

net stop "Cognos 8"

net stop "Oracle"

You may want to clear up some of the Cognos server logs as part of your startup/shutdown processing, just add the line to your startup or shutdown scripts.

erase /f /q "C:\Program Files\Cognos\c8\logs\*.*"

Don't forget that Apache also has its own log files that can grow quite large and you may want to clear these out quite frequently.

NB - if you are using Cgonso 8.4 then you should change the name to "IBM Cognos 8"
[edit]
Step 7

   1. You should now import the samples.
   2. Create five users in OracleXE called gosales, gosalesdw, gosaleshr, gosalesmr and gosalesrt. The password should be the same as the user id. Make sure to grant them all the privileges.
   3. Go to cognos\c8\webcontent\samples\datasources\oracle and extract the .gz files.
   4. Under this folder run the following commands:

 (Atcommand prompt not at sqlplus command window)

  imp gosales/gosales@xe file = GOSALES.dmp full=y log=log.txt
  imp gosaleshr/gosaleshr@xe file = GOSALESHR.dmp full=y log=log.txt
  imp gosalesdw/gosalesdw@xe file = GOSALESDW.dmp full=y log=log.txt
  imp gosalesmr/gosalesmr@xe file = GOSALESMR.dmp full=y log=log.txt
  imp gosalesrt/gosalesrt@xe file = GOSALESRT.dmp full=y log=log.txt

[edit]
Step 8

   1. In Cognos Connection select Cognos Administration and then Configuration.
   2. Click the “New Data Source” button.
   3. Type “gosales” for name and click Next.
   4. Select “Oracle” for type and click Next.
   5. Type “xe” for connection string (small caps needed). Select User ID and Password checkboxes. Enter “gosales” for user ID and the same for password.
   6. Test the connection. In case of failure restart the Oracle database.
   7. If all goes well click Finish.
   8. Repeat the steps for gosalesdw, and the rest.

[edit]
Step 9

   1. Open Framework Manager.
   2. Open project C:\Program Files\cognos\c8\webcontent\samples\Models\ great_outdoors_sales\ great_outdoors_sales.cpf
   3. If you get an error during opening try replacing localhost:80 with 127.0.0.1:80 in Cognos Configuration gateway URI.
   4. Expand Data Sources and for each data source check that the “Content Manager Datasource” and “Schema” have the same value (gosales, gosalesdw,…).
   5. Also modify the Interface (under Type) to “OR” instead of “OL”.
   6. Test each Data Source. In case of failure restart the Oracle database. Save your changes to the project file.
   7. Expand Packages and publish each package (right click -> publish packages..).
   8. Ignore the errors.
   9. Save and exit.
  10. Do the same for project C:\Program Files\cognos\c8\webcontent\samples\Models\ great_outdoors_warehouse\great_outdoors_warehouse.cpf

[edit]
Step 10

   1. Copy Cognos_Samples.zip from c8\webcontent\samples\content to c8\deployment.
   2. Open Cognos Connection and select Cognos Administration -> Configuration -> Content Administration.
   3. Click New Import icon.
   4. Cognos_Samples should appear in the list. Select Next, then Next again.
   5. On the ‘Select the Public Folders Content’ page, select the checkbox to the left of the Cognos_Samples package.
   6. Select Next, Next again, then Import Now.

[edit]
Step 11

You should be able to see the sample database folders under local folders in Cognos Connection.

[FM]

see...obviously something is wrong with your configuration. instead of trying to fix it, you decided to uninstall everything and go with oracle/apache.

that's not a good policy. you need to be able to solve problems without throwing everything away. btw, as much as i prefer oracle over SQL Server, it is usually overkill for a tiny single server content store.

[RobsWalker68]

Hi,

I have to agree with FM here. The initial error message clearly indicated an issue with either a connection to the content store but something that would be solvable.  If you are using SQL Server then I would look to solve the particular connection issue and not a swap to a different content store.

Rgds

Rob