hello. our company is in the process of implementing Cognos 10 as a reporting tool for a very specific function of the orgnaziation. We are trying to determine the best way to create a support structure once we have implemeted the project. The orgainzation has a large IT department with spefic areas that handel infrastruture and others that handle supporting specfic business applications. there are also general busienss funcational areas like accounting, hr, etc.
the thing that we are struggling with is the "grey" area needed for support something that isnt purely IT issue and not purely a business issue and requires knowledge of the tool.
I would love to spur some discussion to see how others have defined roles and where these roles live within the orgainzations. I would also love to hear of issues people have faced with the lack of support and how they would like thier reporting environment supported better.