Author Topic: Send to mobile device  (Read 6238 times)

Offline Olivier

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Re: Send to mobile device
« Reply #15 on: 09 Nov 2016 05:20:46 am »
Thank you for your answer !

I opened a PMR with IBM and shared details... waiting for their answer.
Do you know what patches you had to install ?
I'm already on 10.2.1 FP4 (for mobile)...

Offline p.althaler

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Re: Send to mobile device
« Reply #16 on: 09 Nov 2016 05:58:08 am »
I just searched for the mails from Support here are some things he was telling me. Hope they will help you.

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Please go ahead and install 10.2.1.1 BI Fix pack 2 & mobile fix pack 2. You will only be required to install the Mobile install for Mobile FP2.

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There are several areas of concern here, the configuration of mobile, as well as the forwarding of your default web page. within IIS are you using Isapi or CGI? if you are using isapi you MUST change the forwarding pages to reflect this or mobile will not function properly.

http://pic.dhe.ibm.com/infocenter/cbi/v10r2m1/index.jsp?topic=%2Fcom.ibm.swg.ba.cognos.ig_mob.10.2.1.doc%2Fc_mob_change_default_gateway.html

you must change these files then do a complete "iisreset" in a command prompt. Once you have acheived this please let me know the results

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The only time you will have these reports seen on the App is after the user logs into the app. If you have setup push notifications through APNS then you will receive a notification that a report is waiting.

However, the app will ONLY pick up the report after the user logs in and is sitting at their "my reports" page within the app.

to enable the apple push notification service follow  http://pic.dhe.ibm.com/infocenter/cbi/v10r2m0/topic/com.ibm.swg.ba.cognos.ig_mob.10.2.0.doc/c_mob_push_notifications_ipad.html

If you login to the app, it will automatically download the latest reports that were sent to that users login and appear on the My reports page. this is expected behavior. If you setup the ipad apple notifications then you can receive a notification that you have reports waiting.

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... we need to create a separate mobile database for cognos to separate the BI users with mobile users.

1) follow this to setup a new database within the configuration

http://pic.dhe.ibm.com/infocenter/cbi/v10r2m1/topic/com.ibm.swg.ba.cognos.c8bizos_ig.10.2.1.doc/t_zos_mob_connectiontoibmcognosmobiledatabase.html

2) restart cognos

3) login to mobile using the App

4) re-test with a working report

let me know how these results go

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"The following TCP ports are used for communication between the Cognos Mobile server, the Apple iPad device, and the Apple Push Notification Service (APNS):

    Port 2195 is used by Cognos Mobile server to send notifications to APNS.
    Port 2196 is used by Cognos Mobile server to reach the APNS feedback service.
    Port 5223 is used by the iPad device connecting to APNS using Wi-Fi.

Keep these ports open in the internet connection firewall."

Offline Olivier

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Re: Send to mobile device
« Reply #17 on: 21 Nov 2016 07:19:36 am »
Finally found the issue which is described here : http://www-01.ibm.com/support/docview.wss?uid=swg21617195

Offline donge900

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Re: Send to mobile device
« Reply #18 on: 23 Aug 2017 07:31:16 am »
same issue here and the following link was the solution for us:
http://www-01.ibm.com/support/docview.wss?uid=swg21617195

Reports send to mobile devices must have the same language as the receiver of the report....

nvm: the solution was already on page 2...

 


       
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