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Author Topic: Clients disconnect from CXMD, Cognos Express 10.2.1.3  (Read 5336 times)

BlackHammer

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Clients disconnect from CXMD, Cognos Express 10.2.1.3
« on: 31 Aug 2015 10:36:41 am »
Hi, ;D ;)
We have a problem that randomly clients (while working in Excel 2010) are disconnected from TM1 server with the following error message:
"Error -2 occurred pinging your cognos passport. You will now be disconnected from cxmd>:( :o

We have modified the setting for ClientPingCAMPassport in the tm1s.cfg file from 900 to 110, restarted the services but this seems to have no effect on the problem. :-\ :'(

Installed version: Cognos Express 10.2.1.3

Any help or assistance with the problem will be appreciated. ;D ;)

 ;D ;D ;D ;D regards,