Not able to login using cognos mobile app from iPhone

[sarathsp]

While trying to login from Iphone,getting access denied ->
Getting the below logs from server -Anyone faced any similar issue in cognos 10.2 basic authentication

<SOAP-ENV:Fault><faultcode>Server</faultcode><faultstring>The server did something wrong</faultstring><detail><bus:exception><severity>error</severity><errorCode>NO_RESPONSE</errorCode><bus:message><messageString>DPR-ERR-2022 No response generated. This may be due to an incorrect configuration, a damaged installation, or because the dispatcher did not finish initializing.</messageString><nestingLevel>1</nestingLevel></bus:message><bus:message><messageString>Handler trace back: [the_dispatcher] com.cognos.pogo.handlers.performance.PerformanceIndicationHandler [the_dispatcher] com.cognos.pogo.handlers.logic.ChainHandler [service_lookup] com.cognos.pogo.handlers.engine.ServiceLookupHandler [load_balancer] com.cognos.pogo.handlers.logic.ChainHandler [lb_forwarder] com.cognos.p2plb.clerver.LoadBalanceHandler [mobileChainHandler] com.cognos.pogo.handlers.logic.ChainHandler [ifRedispatchRequested] com.cognos.pogo.handlers.logic.IfElseHandler [mobileNormalResponseChain] com.cognos.pogo.handlers.logic.ChainHandler [respond] com.cognos.pogo.handlers.logic.ChainHandler [writeOutput] com.cognos.pogo.handlers.core.DoResponseHandler</messageString><nestingLevel>1</nestingLevel></bus:message></bus:exception></detail></SOAP-ENV:Fault></SOAP-ENV:Body></SOAP-ENV:Envelope>


<item xsi:type="bus:environmentVar"><name xsi:type="xsd:string">PATH_INFO</name><value xsi:type="xsd:string">/mobileService/user/home2.json</value></item><item xsi:type="bus:environmentVar"><name xsi:type="xsd:string">SCRIPT_NAME</name><value xsi:type="xsd:string">/p2pd/servlet/dispatch/ext</value></item>

[sarathsp]

After enabling couple of more traces seems like an authentication issue,but happening only when connecting using the mobile app.
Please let me know if anyone had noticed a similar issue,using the authentication provider as com.ibm.wbimonitor.security.cognos.auth.VMMProvider.

Getting an Access denied(5) popup as well in the screen.But using the same credentials from the iPhone safari browser is working fine.

WebContainer : 6   AAA   6100   5   Audit.RTUsage.cms.CAM.AAA.CmBridge   Authenticate   com.ibm.cognos.camaaa.internal.bridge.BridgeHelper      Failure      <function name="Authenticate"><exception><![CDATA[com.cognos.CAM.AAAException      at com.ibm.cognos.camaaa.internal.bridge.BridgeHelper.setQueryResponseInTheBody(BridgeHelper.java:649)     at com.ibm.cognos.camaaa.internal.bridge.CmBridge.processSoapRequest(CmBridge.java:671)     at com.ibm.cognos.camaaa.internal.bridge.CmBridge.Authenticate(CmBridge.java:173)     at com.cognos.cm.cam.AAAProvider_CAM.invoke(AAAProvider_CAM.java:39)     at com.cognos.cm.cam.AAAProvider_CAM.invoke(AAAProvider_CAM.java:134)     at com.cognos.cm.cam.AAACounterProxy.invoke(AAACounterProxy.java:72)     at com.cognos.cm.cam.CMAAAProxyBase.invoke(CMAAAProxyBase.java:114)     at com.cognos.cm.server.AccMan.invokeCAMAuthenticate(AccMan.java:283)     at com.cognos.cm.server.AccMan.Authenticate(AccMan.java:181)     at com.cognos.cm.server.RequestManager.AuthenticateCAMHeader(RequestManager.java:3007)     at com.cognos.cm.server.RequestManager.handleRequest(RequestManager.java:2492)     at com.cognos.cm.server.RequestManager.executeTheRequest(RequestManager.java:1190)     at com.cognos.cm.server.RequestManager.handle(RequestManager.java:516)     at com.cognos.cm.server.CMServlet.doPost(CMServlet.java:673)     at com.cognos.cm.server.ContentManager.doPost(ContentManager.java:144)     at javax.servlet.http.HttpServlet.service(HttpServlet.java:595)     at com.cognos.pogo.pdk.performance.servlet.PerformanceIndicatorWrappedServlet.service(PerformanceIndicatorWrappedServlet.java:31)     at com.cognos.cm.server.ContentManager.service(ContentManager.java:115)     at javax.servlet.http.HttpServlet.service(HttpServlet.java:668)     at com.cognos.pogo.isolation.ServletWrapper.service(ServletWrapper.java:283)     at com.ibm.ws.webcontainer.servlet.ServletWrapper.service(ServletWrapper.java:1230)     at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:779)     at com.ibm.ws.webcontainer.servlet.ServletWrapper.handleRequest(ServletWrapper.java:478)     at com.ibm.ws.webcontainer.servlet.ServletWrapperImpl.handleRequest(ServletWrapperImpl.java:178)     at com.ibm.ws.webcontainer.filter.WebAppFilterManager.invokeFilters(WebAppFilterManager.java:1114)     at com.ibm.ws.webcontainer.servlet.CacheServletWrapper.handleRequest(CacheServletWrapper.java:87)     at com.ibm.ws.webcontainer.WebContainer.handleRequest(WebContainer.java:919)     at com.ibm.ws.webcontainer.WSWebContainer.handleRequest(WSWebContainer.java:1662)     at com.ibm.ws.webcontainer.channel.WCChannelLink.ready(WCChannelLink.java:200)     at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleDiscrimination(HttpInboundLink.java:463)     at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.handleNewRequest(HttpInboundLink.java:530)     at com.ibm.ws.http.channel.inbound.impl.HttpInboundLink.processRequest(HttpInboundLink.java:316)     at com.ibm.ws.http.channel.inbound.impl.HttpICLReadCallback.complete(HttpICLReadCallback.java:88)     at com.ibm.ws.tcp.channel.impl.AioReadCompletionListener.futureCompleted(AioReadCompletionListener.java:175)     at com.ibm.io.async.AbstractAsyncFuture.invokeCallback(AbstractAsyncFuture.java:217)     at com.ibm.io.async.AsyncChannelFuture.fireCompletionActions(AsyncChannelFuture.java:161)     at com.ibm.io.async.AsyncFuture.completed(AsyncFuture.java:138)     at com.ibm.io.async.ResultHandler.complete(ResultHandler.java:204)     at com.ibm.io.async.ResultHandler.runEventProcessingLoop(ResultHandler.java:775)     at com.ibm.io.async.ResultHandler$2.run(ResultHandler.java:905)     at com.ibm.ws.util.ThreadPool$Worker.run(ThreadPool.java:1881