Author Topic: Cognos Express 10.2.1 Welcome Page problem  (Read 6919 times)

Offline DW@infar.com.pl

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Cognos Express 10.2.1 Welcome Page problem
« on: 27 Oct 2017 08:28:43 am »
Hello all,

When you install Cognos Express 10.2.1 and FP4, you will see a familiar welcome page: (attachment in). Unfortunately, after clicking on the finish button nothing happens. Does anyone have any ideas? I tried other browsers (Chrome and firefox). Please help me.

Best Regards,
Damian

Online MFGF

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Re: Cognos Express 10.2.1 Welcome Page problem
« Reply #1 on: 27 Oct 2017 08:32:29 am »
Hello all,

When you install Cognos Express 10.2.1 and FP4, you will see a familiar welcome page: (attachment in). Unfortunately, after clicking on the finish button nothing happens. Does anyone have any ideas? I tried other browsers (Chrome and firefox). Please help me.

Best Regards,
Damian

When you click Finish, the installer goes away to install and configure Informix, which is used for the content store database. I'm guessing something on your server is preventing this install from happening. Does your user have Admin privileges for the server? Is there already an Informix instance on the server? Are the ports Informix uses already in use by some other application?

Just guesses on my part. It's worth looking at the install logs to see what's going on...

Have you checked the pre-reqs too? You can't install Express if another version is already installed, or if TM1 is installed, or if Informix is installed

https://www.ibm.com/support/knowledgecenter/en/SSMR4U_10.2.1/com.ibm.swg.ba.cognos.ig_exprss.10.2.1.doc/t_installingandconfiguringibmcognosexpressmanager.html#InstallingandConfiguringIBMCognosExpressManager

Cheers!

MF.
« Last Edit: 27 Oct 2017 08:37:11 am by MFGF »
Meep!

Offline bhoopalkiran

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Re: Cognos Express 10.2.1 Welcome Page problem
« Reply #2 on: 21 Sep 2020 12:43:20 am »
You must install IBM Cognos Express from a local disk. Installing from a mapped network drive, a UNC path, or a network share will fail.

Symptom
You are installing Express and the following message appears:

Failed system command

""path"-jar

"path" -commandName

"path" - dataFilePath

"path" -logFile

"path" - setUpDir

"path"".

Exit the Installation Wizard?

Cause
You must install IBM Cognos Express from a local disk. Installing from a mapped network drive or a network share will fail. In addition, the installation location must be on a local disk. You cannot install to a network or mapped drive.

Resolving The Problem
To resolve this issue, follow these steps:

In the Installation Wizard window that contains the error message, click Exit and close the installation wizard.
Copy the installation files to your computer.
From this new location, double click setup.exe to reinstall Express.
« Last Edit: 28 Sep 2020 09:38:19 am by MFGF »