IBM Cognos 10 Platform > Upgrading to Cognos 10

Debating moving to Cognos 10.2.2

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Lynn:

--- Quote from: dougp on 02 Feb 2018 10:59:43 am ---Isn't it neat how a software vendor can force you to abandon a working product to migrate to a broken one.  That's so cool!  I'm in the wrong business.

--- End quote ---

Change can be challenging to manage and accept, but I don't agree that the product is broken. We had some issues with 11.0.5 but none that were show stoppers in terms of migration. We additionally migrated from CQM to DQM packages as part of the 10 to 11 migration and are none the worse for wear.

All our customers are on either 11.0.7 or 11.0.8 at the moment without any heartache. In fact, it is quite the opposite considering all the new functionality not available or possible in version 10: Mapbox mapping; data modules; file uploads; dashboards and stories; customizations and extensions; improved search and recents; etc.

As for the authoring interface changes, the main advantage is having a unified interface that accommodates all types of users. In my experience, new users with no experience authoring in version 10 pick this up much more quickly. Authors with experience on 10 sometimes have a small hurdle finding things in a different place but manage to adapt without tears or fits.

A recent webinar run by IBM on reporting techniques included a mention from the product manager that they plan to allow fly-out menus to be repositioned in a near future release. In the meantime, if it is in the way, just click a second time and it goes away. I also direct users to the RFE site so they can vote on features and enhancements they'd like to see. IBM actively monitor this site and take these into consideration in their release planning.

Of course everyone has different opinions and experiences so take mine FWIW. I would add that even though 10 is out of support in April that doesn't mean people are forced to upgrade. I wouldn't expect IBM to provide a patch to fix a bug that may surface in v10 but if it is working fine then I don't think it will suddenly stop working in the very near term. There are people still out there using Series 7 Cognos products amazingly enough!

dougp:
OK, Lynn, but there is much basic functionality that is broken.  Right now I have hundreds of very angry users and 9 open cases with IBM support.  (And I haven't even submitted the new cases about data modules not working properly.)  10.2.1 was a far more usable product than 11.0.7.  The new features are just shiny objects.  Since most of them don't work well when real data is involved, they aren't very useful for real work.  11.0.7 is far better than 11.0.4, but the product is still half-baked.


New filter condition dialog doesn't offer these operators:  starts with, ends with, contains, matches SQL pattern
Prompted range filters require both ends of the range.
Can't find spreadsheet data when creating a data set.
Filter condition dialog runs forever trying to load a list of values.
Filtering by value on what appears to be a measure is not supported.
Licensing tool mis-categorizes users.
Report name is not always logged to the audit database, making it look like "unnamed report" is the most-used report.
...and other cases that are closed because they are allegedly corrected in 11.0.9.

Lynn:

--- Quote from: dougp on 05 Feb 2018 10:30:12 am ---The new features are just shiny objects.  Since most of them don't work well when real data is involved, they aren't very useful for real work. 

--- End quote ---

I'm pretty sure that we use real data and that the work we do is also real. I'll double check to be sure ...  ;D

Deku:
Wow! I guess I sparked a somewhat passionate discussion.  I do appreciate the feedback dougp and Lynn.  I'm of the understanding via this post (http://www-01.ibm.com/support/docview.wss?uid=swg22005165) that while 10.2.x will be out of support in April, continuing support will be available for 10.2.x.  It will not include any patches, fixes, upgrades, etc., but IBM support will still be available for assistance.  This will be a great relief/use to us until we are able to implement CA. 

We still plan to move to CA, but wish to make sure we have enough resources dedicated to making the transition successful.  We have some additional hurdles to overcome due to how we currently allow our consumers to view content in Cognos, but it is a relief to hear that those not familiar with the product are picking up how to use it relatively quickly.  Hopefully, IBM will continue to release updates to CA resolving issues some are experiencing and address suggestions for enhancements as we work toward our own transition to CA.

Thanks again!
Deku

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