We had a Cognos pre-sales techo assist with install and prep for prototype ... It was a really quicjk product to pick up and run with. I spent most of my time in the prototype phase preparing automation procedures that facilitates the dynamic creation of scorecards and metrics as the organisational hierarhcy changes. All in all, a pretty good product out of the box! I suggest get a demo, install and play!
good luck. If you've got specific questions let us know.
cheers,
DW