"de-serialized object" error while try to open Cognos schedule in 3-rd part apps

[karine3001]

Hello everybody

We use IBM Cognos v.11.1.7

We have a main goal to optimize the Enterprise report system by dropping or editing schedules with very high frequency or with very large periods of dates. Now in our system there are 3140 schedules created by business users. The original reports are located in different folders. Usually, business users make a copy of the original report and save it in their own folders, and then create a schedule for that copy.

For that purpose, we use MotioPI third-part application - to find the schedule, its creator and the original name of the report, from which the copy was made.

But recently we faced a problem with a "deserialized object" — when the XML of the object becomes invalid and a third-party application cannot open it (while the native Cognos apps can open it without any problem).

Here is the description of the problem: https://support.motio.com/portal/en/kb/articles/motiopi-error


The question is — what can cause this error, and what can we do to prevent it?