Scheduling issues

[wenrmz]

Hello,

I’m experiencing issues when trying to create a Schedule. I click on the Report Properties → Schedule and follow the steps to set the schedule, but once I try to save it, I’m getting an error:

“An error has occurred so the schedule could not be created”

A couple of months ago I was able to successfully create the schedule, so I have renewed password, I tried in different browser (Chrome, Edge) by cleaning cookies and cache, I tried my ID on a coworker's computer and got the same error, so seems like it is not the computer.

In the meantime I have been creating Jobs to get the automated deliveries, but I'd like to recover the Scheduling option as it was before.

Have you seen that kind of error message? Any help will be appreciated,


Thanks!

[MFGF]

Hello,

I’m experiencing issues when trying to create a Schedule. I click on the Report Properties → Schedule and follow the steps to set the schedule, but once I try to save it, I’m getting an error:

“An error has occurred so the schedule could not be created”

A couple of months ago I was able to successfully create the schedule, so I have renewed password, I tried in different browser (Chrome, Edge) by cleaning cookies and cache, I tried my ID on a coworker's computer and got the same error, so seems like it is not the computer.

In the meantime I have been creating Jobs to get the automated deliveries, but I'd like to recover the Scheduling option as it was before.

Have you seen that kind of error message? Any help will be appreciated,


Thanks!

Hi,

What version of Cognos Analytics are you using (and fix pack, if any), and do the reports involved contain prompts?

I think there were known defects that could cause similar errors, but 11.1.7 FP5 was supposed to fix them.

Cheers!

MF.

[wenrmz]

Hi,

The reports does not involve any prompt, I have installed version 11.1.7 FP6.

Thanks,
WR

[dougp]

Does it persist after you clear your browser cache and refresh the Cognos tab to get a fresh Cognos session?

[wenrmz]

Yes, it does. I cleared cookies, cache, renew password, I even logged in another computer but the same result 

[wenrmz]

The issue has been solved by deleting and creating my user profile again.

Thanks!