Cognos 11.0.1: Users Unable to Delete Reports/Folders from "My Content"

[Cape Cod Gunny]

We're running IBM Cognos Analytics version 11.0.1. Users are experiencing issues when attempting to delete reports or folders from their "My Content" area. The process is as follows:

 1. User clicks on the three dots (...) next to a report or folder. 
 2. Selects "Delete" from the dropdown menu. 
 3. A confirmation window appears; user clicks "OK".
 4. The window closes, but the item remains in "My Content".

No error messages are displayed, and the item is not deleted. 
 
Troubleshooting Steps Taken:

 - Verified that users have "Write" permissions on their "My Content"
   folders.
 - Checked ownership of the items; users are listed as owners.
 - Reviewed folder hierarchy for overridden permissions; none found.

Question: Are there any known issues or additional settings in Cognos 11.0.1 that could prevent users from deleting items in their "My Content" area?

[Eric.Pleiss]

Michael,
You noted "users" above, rather than just a single user, so it seems unlikely that there is a specific corrupted object. 

The MetaManager software allows easy access to user my folders and content, and as an admin you should be able to quickly diagnose the underlying issue, or just delete them for the users as a sys Admin. 

You can download and trial MM for free, and during the trial period you could quickly handle this task.  https://www.bspsoftware.com/products/metamanager/#mm-download

I shot you an email with some more details.

[Cape Cod Gunny]

The MetaManager software allows easy access to user my folders and content, and as an admin you should be able to quickly diagnose the underlying issue, or just delete them for the users as a sys Admin. 

Thanks, Eric. We have MetaManager installed at work. I'll look into that.