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IBM Cognos 10 Platform => Upgrading to Cognos 10 => Topic started by: dburley on 26 Jan 2012 12:49:01 PM

Title: Creating new report - HAL ERROR
Post by: dburley on 26 Jan 2012 12:49:01 PM
I can create a new report and run it in design mode with success.  However, when trying to save the report, I get the error msg:

HAL ERROR: The web request failed.
404 - not found
URL: /dialogs/_O66.xml 

Similar error if try to view the XML of the report:

HAL ERROR: The web request failed. 
404 - Not found. 
URL: hal/dialogs/_C99.XML

Any thoughts on what this means and how to resolve it?

Thx
Title: Re: Creating new report - HAL ERROR
Post by: Grim on 26 Jan 2012 01:19:05 PM
Single server or distributed install?
If Distributed, was any component(s) running when you did any other installs including Fix Packs?

If yes, reinstall with services shut down.
Title: Re: Creating new report - HAL ERROR
Post by: dburley on 26 Jan 2012 05:13:30 PM
it was a clean distributed install...new content store.

No components were running.

IBM/Support is stumped.
Title: Re: Creating new report - HAL ERROR
Post by: Grim on 27 Jan 2012 07:40:45 AM
Are you running on AMD processors?
Title: Re: Creating new report - HAL ERROR
Post by: dburley on 14 Feb 2012 12:57:22 PM
The issue on one environment has been resolved by re-creating the IIS 6 on Windows Server 2003.
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