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IBM Cognos 10 Platform => Cognos 10 BI => Cognos Administration => Topic started by: dsds on 04 May 2012 03:22:54 AM

Title: Urgent Installation help
Post by: dsds on 04 May 2012 03:22:54 AM
I am trying to install Cognos 10 on Oracle 11g using IIS 6.1 I get the below error. Would anyone know how to resolve it

DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
13:42:01, CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store.  CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store. Cause: CM-CFG-5137 Content Manager was unable to complete the initialization of the content store. For more information, review the log file. Before you restart Content Manager, you may need to recreate the content store database or clean it using dbClean_*.sql.    Runtime Exception stack trace:  CM-CFG-5137 Content Manager was unable to complete the initialization of the content store. For more information, review the log file. Before you restart Content Manager, you may need to recreate the content store database or clean it using dbClean_*.sql.     at com.cognos.cm.dbstore.CMDbStoreFactory.initContentIndependentBeforeLock(CMDbStoreFactory.java:1976)     at com.cognos.cm.dbstore.CMDbStore.initializeContentIndependentBeforeLock(CMDbStore.java:3828)     at com.cognos.cm.server.CMServlet.initializeContentStoreContentIndependentBeforeLock(CMServlet.java:2122)     at com.cognos.cm.server.CMServlet.init(CMServlet.java:1894)     at com.cognos.cm.server.ContentManager.start(ContentManager.java:403)     at com.cognos.cm.server.ContentManagerLifecycleHandler.start(ContentManagerLifecycleHandler.java:62)     at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:94)     at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:388)     at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:604)     at com.cognos.pogo.util.threads.SafeThread.safeRun(SafeThread.java:70)     at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61) 
13:42:50, 'CPS Producer Registration Service', 'StopService', 'Success'.
13:42:50, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.
null
13:42:50, 'MetadataService', 'StopService', 'Success'.
13:42:50, 'AnnotationService', 'StopService', 'Success'.
13:42:50, 'HumanTaskService', 'StopService', 'Success'.
13:42:50, 'JobService', 'StopService', 'Success'.
13:42:50, 'DeliveryService', 'StopService', 'Success'.
13:42:50, 'DimensionManagementService', 'StopService', 'Success'.
13:42:50, 'EventService', 'StopService', 'Success'.
13:42:50, 'IndexDataService', 'StopService', 'Success'.
13:42:50, 'IndexSearchService', 'StopService', 'Success'.
13:42:50, 'AgentService', 'StopService', 'Success'.
13:42:50, 'IndexUpdateService', 'StopService', 'Success'.
13:42:51, 'ReportService', 'StopService', 'Success'.
13:42:51, 'ContentManagerCacheService', 'StopService', 'Success'.
13:42:51, 'camAsyncAA', 'StopService', 'Success'.
13:42:51, 'ReportDataService', 'StopService', 'Success'.
13:42:51, 'BUX Service', 'StopService', 'Success'.
13:42:51, 'com.cognos.pogo.services.DefaultHandlerService', 'pogo', 'Failure'.
DPR-DPR-1035 Dispatcher detected an error.
null
13:42:51, 'SystemService', 'StopService', 'Success'.
13:42:51, 'MonitorService', 'StopService', 'Success'.
13:42:51, 'GraphicsService', 'StopService', 'Success'.
13:42:51, 'IBM Cognos Enhanced Search Service', 'StopService', 'Success'.
13:42:51, 'QueryService', 'StopService', 'Success'.
13:42:51, 'BatchReportService', 'StopService', 'Success'.
13:42:51, 'Fragment Server Service', 'StopService', 'Success'.
13:42:52, 'ContentManagerService', 'StopService', 'Success'.
13:42:52, 'LogService', 'StopService', 'Success'.
[ ERROR ] CFG-ERR-0103 Unable to start IBM Cognos service.
Execution of the external process returns an error code value of '-1'.
Title: Re: Urgent Installation help
Post by: dsds on 04 May 2012 03:25:14 AM
It is on Windows 7 N
Title: Re: Urgent Installation help
Post by: MMcBride on 04 May 2012 10:55:02 AM
Did a quick search on IBM for your error

Found this
http://www-01.ibm.com/support/docview.wss?uid=swg21340046

Root Cause:
Issue found to be the result of not having the required permissions set on the Oracle Content Database.

Not sure if it's this issue but its a place to start
Title: Re: Urgent Installation help
Post by: dsds on 05 May 2012 03:47:30 AM
I am using SYS as my login id in content store. SYS typically has all admin rights on the database. So, i thought that shouldnt be an issue. I was able to install it with IBM Cognos IBM Datastore which leads  me to conclude that IIS settings are fine and that there is something wrong with access. I will try and grant explicit right to a id and see
Title: Re: Urgent Installation help
Post by: dsds on 05 May 2012 08:36:37 AM
Was able to get around it by creating a user cognos and granting dba privileges to it. Thanks