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IBM Cognos Express => IBM Cognos Express => Topic started by: anthony.mower on 25 Feb 2013 10:26:05 AM

Title: Problem Installing Fix Pack
Post by: anthony.mower on 25 Feb 2013 10:26:05 AM
Hi All

Has anyone had any issues installing the Fix Pack 10.1.0.1  Everytime i try to install it tells me Cognos Express is not Installed please Install Cognos Express before installing Fix pack.

I am running the Fix Pack as Administrator on the Cognos Express server, any ideas?
Title: Re: Problem Installing Fix Pack
Post by: Express on 14 Apr 2013 08:38:34 PM
Was this issue resolved?
Just a few questions before troubleshooting:
Are you installing the fix pack against Version 10.1?
Try installing the fix pack as the same admin user who has installed 10.1.
Ensure Express manager is up and running before running the FP

If you still have install issues please save the log folder under install root/zip and attach for further investigation
Title: Re: Problem Installing Fix Pack
Post by: anthony.mower on 09 May 2013 05:15:14 AM
Hi Thanks for the reply the issue is now resolved however it did require a complete re-install of Cognos Express before the fix pack would go on.