Print Page - Other option not showing up even after changes in config files

Title: Other option not showing up even after changes in config files
Post by: surbhichugh6 on 23 Apr 2019 04:13:05 AM

Hi
I have easy installed cognos analytics 11.0.7 and am unable to see Others option. I have changed default value from 0 to 1 in installdata and metadata_config files. I have restarted the services also but still unable to see. Also, clear the cache memory of Internet Explorer and tried to check with IE , Chrome and Mozilla. But to no use. Please help and support.

Title: Re: Other option not showing up even after changes in config files
Post by: MFGF on 23 Apr 2019 07:04:45 AM

Quote from: surbhichugh6 on 23 Apr 2019 04:13:05 AM
Hi
I have easy installed cognos analytics 11.0.7 and am unable to see Others option. I have changed default value from 0 to 1 in installdata and metadata_config files. I have restarted the services also but still unable to see. Also, clear the cache memory of Internet Explorer and tried to check with IE , Chrome and Mozilla. But to no use. Please help and support.

Are you accessing CA via a web server (such as IIS)? If yes, have you re-started the web server and/or cleared its cache?

MF.

Title: Re: Other option not showing up even after changes in config files
Post by: surbhichugh6 on 23 Apr 2019 07:16:39 AM

Hi
We have used servlet gateway- IBM Cognos Analytics Gateway.
Any other to check this issue.
Regards
Surbhi

Title: Re: Other option not showing up even after changes in config files
Post by: MFGF on 23 Apr 2019 07:58:44 AM

Quote from: surbhichugh6 on 23 Apr 2019 07:16:39 AM
Hi
We have used servlet gateway- IBM Cognos Analytics Gateway.
Any other to check this issue.
Regards
Surbhi

So, do you see the "Other" entry in the New menu, but not Query Studio/Analysis Studio etc in it, or is there just no "Other" entry at all?

Have you tried this:

https://www-01.ibm.com/support/docview.wss?uid=swg21987133

Cheers!

MF.

Title: Re: Other option not showing up even after changes in config files
Post by: surbhichugh6 on 23 Apr 2019 08:15:48 AM

Hi
We don't see other entry in the main menu.
Also, have tried this link but still unable to see other option.
Please support.

Title: Re: Other option not showing up even after changes in config files
Post by: MFGF on 23 Apr 2019 09:05:07 AM

Quote from: surbhichugh6 on 23 Apr 2019 08:15:48 AM
Please support.

That's what I'm trying to do :)

Quick sanity check. Can you attach or copy and paste exactly what is in your installData.properties file

Also, can you check the file name is spelled exactly as above, and isn't something like installData.properties.txt (you might need to turn off the option to hide extensions for known file types to make sure)

Cheers!

MF.

Title: Re: Other option not showing up even after changes in config files
Post by: surbhichugh6 on 23 Apr 2019 09:41:30 AM

Thanks for your support.
Please find the attachment

Title: Re: Other option not showing up even after changes in config files
Post by: MFGF on 23 Apr 2019 09:51:24 AM

Quote from: surbhichugh6 on 23 Apr 2019 09:41:30 AM
Thanks for your support.
Please find the attachment

I can see that you have set the flag to 1 successfully, but are you sure you have named the file correctly? It looks like your file might be named installData, but it needs to be named installData.properties

Can you confirm the exact file name you are using?

MF.

Title: Re: Other option not showing up even after changes in config files
Post by: MFGF on 29 Apr 2019 10:44:21 AM

I'm assuming the file name turned out to be the issue? Is it working now?

MF.

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IBM Cognos Analytics Platform => Cognos Analytics => Administration and Security => Topic started by: surbhichugh6 on 23 Apr 2019 04:13:05 AM