Text only | Text with Images

COGNOiSe.com - The IBM Cognos Community

IBM Cognos 8 Platform => COGNOS 8 => COGNOS 8 Administration => Topic started by: pxy2d1 on 03 Jun 2010 07:16:53 AM

Title: Scheduler Reports Failing
Post by: pxy2d1 on 03 Jun 2010 07:16:53 AM
Hi all,

I have 4 scheduled reports set to run once a day. They are currently failing with the error code

CNC-SEC-3403 The user account information is invalid, or it is missing in Content Manager. CAM-AAA-0194 Authentication to the namespace 'MANU_CSM' failed. CAM-AAA-0180 The 3rd party provider returned a user recoverable exception. The provided credentials are invalid.

The strange thing is that when I run these reports manually there is no problem and reports are attached to an email and forwarded.

Any ideas?

Thanks
Title: Re: Scheduler Reports Failing
Post by: akhattri on 03 Jun 2010 07:46:37 AM
Have you changed your password recently? If so, refresh the password in Cognos settings (In all probability the scheduled reports are using your old password to run the scheduled reports).
Title: Re: Scheduler Reports Failing
Post by: vrishal on 16 Jun 2010 06:18:19 PM
Make sure you renew your credentials.

Below process is for Cognos BI 8.3

1. Login into Cognos.
2. Click on the tiny man icon on the top right corner and select preferences.
3. Click on the personal tab.
4. Scroll down the page and click on 'Renew the credentials' link.
5. Type in your username / password if it prompts you again.
6. Click on OK.
Text only | Text with Images