Cognos RTM and a Blank Landing Page

[gosoccer]

Friends,

We have the Cognos RTM product 10.2.2 configured and all configuration steps went well using IBM Websphere product for the Web Server and the App Server. Unfortunately, after going over all the configuration steps, the final URL is navigating to a blank page. The page source in IE shows the source related to the Landingpage.htm but nothing is shown.

If anyone has any ideas, please let me know.

Thank you in advance for your time.

[gosoccer]

The following error is raised as a part of Java Console. IE 10 is used.
The following error raised in Java Console as soon as I can the url,

HTML1202: http://hostname/cognos/realtime/landing/landingpage.htm is running in Compatibility View because 'Display intranet sites in Compatibility View' is checked.
landingpage.htm
SCRIPT438: Object doesn't support property or method 'getAttribute'
i18n.js, line 189 character 7
SCRIPT5007: Unable to get property 'selectSingleNode' of undefined or null reference
l10n.js, line 21 character 1
SCRIPT5007: Unable to get property 'LANDINGPAGE.PAGETITLE' of undefined or null reference
i18n.js, line 62 character 94

[MFGF]

The following error is raised as a part of Java Console. IE 10 is used.
The following error raised in Java Console as soon as I can the url,

HTML1202: http://hostname/cognos/realtime/landing/landingpage.htm is running in Compatibility View because 'Display intranet sites in Compatibility View' is checked.
landingpage.htm
SCRIPT438: Object doesn't support property or method 'getAttribute'
i18n.js, line 189 character 7
SCRIPT5007: Unable to get property 'selectSingleNode' of undefined or null reference
l10n.js, line 21 character 1
SCRIPT5007: Unable to get property 'LANDINGPAGE.PAGETITLE' of undefined or null reference
i18n.js, line 62 character 94

According to the support site, IE10 is supported only in Compatibility Mode for RTM 10.2.2. You also need to have Adobe Flash plug-in Version 9 or 10.

http://www-969.ibm.com/software/reports/compatibility/clarity-reports/report/html/prereqTabViewDetails?osPlatform=spcrAllValues&dsrType=tsr&deliverableId=1391013543612&productName=Cognos+Business+Intelligence+10.2.2.0&prereqId=1329240809240&prereqName=Microsoft+Internet+Explorer+10&capName=Web+Browsers&isDUOnly=false&isMandatory=false&osPlatforms=spcrAllValues&duComponentIds=D034|D029|D033|D022|D035|D032|D019|D016|D030|D020|D027|D031|D023|D025|D021|D037|D024|D028|D014|S038|S003|S001|S007|S036|S039|S002|S008|M013|M012

MF.

[gosoccer]

Thank you so much MF. I'll check it out.

Do you by any chance know of a good document (Not IBM Installation Guide) that describes the IBM Case Manager and RTM working together and how the SECURITY as far as using LDAP (Authentication) and User Roles can be established between ICM and RTM?

 

[MFGF]

Do you by any chance know of a good document (Not IBM Installation Guide) that describes the IBM Case Manager and RTM working together and how the SECURITY as far as using LDAP (Authentication) and User Roles can be established between ICM and RTM?

I've never even seen Case Manager, sorry. I know nothing about it at all

MF.

[gosoccer]

ICM is the same as IBM Cognos Case Manager.
Thank you of your time. The blank landing page issue has been resolved.
Kamran

[Papave]

Hi,

I didn't start a new post since I seem to be facing the same issue.

I'm using cognos RTM 10.2.2, installed on a Windows8 computer...with IE11 (in compatibility mode).

http://localhost/cognos/realtime/landing/landingpage.htm always shows up blank.

When I turn on the debugger, I get this :
com.cognos.obi.i18n.setTerm(elementPrefix+tagName,oXML.getAttribute('v')) --> object method or property not supported

Did anyone solve this or got it to work?

Thanks a lot,

Papave

[MFGF]

Hi,

I didn't start a new post since I seem to be facing the same issue.

I'm using cognos RTM 10.2.2, installed on a Windows8 computer...with IE11 (in compatibility mode).

http://localhost/cognos/realtime/landing/landingpage.htm always shows up blank.

When I turn on the debugger, I get this :
com.cognos.obi.i18n.setTerm(elementPrefix+tagName,oXML.getAttribute('v')) --> object method or property not supported

Did anyone solve this or got it to work?

Thanks a lot,

Papave

Unless I'm very much mistaken, Windows 8 isn't a supported platform to install RTM on?

MF.

[Papave]

MFGF,

That's right. I'll try it in a VM then.

Papave

[Blue]

"ICM is the same as IBM Cognos Case Manager." ?

They're two completely different tools!

ICM (was Varicent) is a tool that calculates the commissions that sales people get paid (to put it simply).  It has it's own specialised reporting engine and doesn't (or at least didn't) have anything to do with Cognos BI.

Case Manager is a tool for handling case loads - customer service complaints, parole, insurance claims, public housing, etc. and it common in public service departments.  Cognos RTM utilises Cognos BI to provide case load analysis via dashboards.