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Author Topic: Imported reports vanish with Excel 2013  (Read 6188 times)

Ruth

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Imported reports vanish with Excel 2013
« on: 07 Jul 2016 03:54:02 am »
Good morning,

one of my colleagues has got a new pc with Excel 2013. When he opens an existing file with imported reports (former: Excel 2010) the reports are vanished, like they'd never been imported.

He is the first of ten colleagues who got his new pc. I assume, the problem occurs to all of us with Excel 2013.
Do we have to re-import the reports in Excel 2013 or is there any other idea?

Many thanks and kind regards from Germany

Ruth

Ruth

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Re: Imported reports vanish with Excel 2013
« Reply #1 on: 05 Aug 2016 02:29:29 am »
Good morning!

Nobody with any idea? Nobody with similar problems?

End of this month I will get my new pc and I hoped to find a solution by then.

Have a nice day

Ruth

Offline bdbits

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Re: Imported reports vanish with Excel 2013
« Reply #2 on: 05 Aug 2016 04:50:23 pm »
Not seen this myself.

Have you tried contacting support?

Ruth

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Re: Imported reports vanish with Excel 2013
« Reply #3 on: 11 Aug 2016 07:14:17 am »
Meanwhile IBM has told my provider, that the information which are necessary for Go!Office are not only saved in the Excel file but also in temporary files (e.g. meta data).
Question is, how and where can I save these information from old pc to new pc?

Offline Romeo

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Re: Imported reports vanish with Excel 2013
« Reply #4 on: 14 Sep 2016 07:30:58 am »
Hey,

I saw a similar (if not the same) behavior in Cognos for MS Office working with a Cognos 10.1.1 FP4 environment, MS Office 2010 and Windows 7.
It happened a couple of times during 2016. We could not find a reason nor a solution.
Cognos 10.1.1 is now out of support (we are working to migrate to 10.2.2 for this Cognos instance ;D).

Sorry..

Cheers!