Have a generic Scheduler User

[Gaby]

Three weeks ago, we encountered an issue after I changed my password-the scheduler stopped running reports.

The following day, when I noticed the problem, I manually ran the critical reports using the "Run Once" option. Shortly after, the scheduled reports began processing normally again.

We'd like to prevent this from happening in the future.

Does anyone know if it's possible to assign a generic user as the Scheduler User? If so, how can that be set up?

Thank you,

[dougp]

I may be wrong, but...

I'm pretty sure we've had report/schedule owners leave the organization, their Active Directory accounts destroyed, and their report schedules continue to work.

Are you running Cognos on a Windows Server?  How is the IBM Cognos service configured?  On the Log On tab in the service properties, is your account running Cognos?

[Gaby]

Yes, Cognos is running on a windows server. We have two dispatcher servers, one content manager server, one gateway and one application server.

I found in the IBM Cognos Analytics forum other users with the same issue, and that looks particular on the scheduled reports. The rest is not a problem, is the scheduler that gets affected and you need to renew the credentials, which is kind of what I did the following day when I notice the issue.

I will revie the different suggestions on the other forum and will write here what was applied to have a generic scheduler user.