Author Topic: Start page changed when upgrading from 11.0.9 to 11.1  (Read 1516 times)

Offline oscarca

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Start page changed when upgrading from 11.0.9 to 11.1
« on: 26 Mar 2019 04:53:09 am »
Hello Cognoise,

When I upgraded Cognos from 11.0.9 to 11.1 the background image of the start page got cut off i.e half the background is white. Has anyone else faced this issue ?

Best regards,
Oscar

Offline MFGF

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Re: Start page changed when upgrading from 11.0.9 to 11.1
« Reply #1 on: 28 Mar 2019 11:40:13 am »
Hello Cognoise,

When I upgraded Cognos from 11.0.9 to 11.1 the background image of the start page got cut off i.e half the background is white. Has anyone else faced this issue ?

Best regards,
Oscar

Hi,

Have you cleared your browser cache since the upgrade? This would be the first thing to try.
Also, did you check the install logs to see if any errors were recorded?

Cheers!

MF.
Meep!

Offline oscarca

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Re: Start page changed when upgrading from 11.0.9 to 11.1
« Reply #2 on: 29 Mar 2019 02:40:30 am »
I have cleared the cache and I don't find anything wrong in the install logs...

Thanks MFGF

Offline oscarca

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Re: Start page changed when upgrading from 11.0.9 to 11.1
« Reply #3 on: 03 Apr 2019 09:47:34 am »
MFGF are you running 11.1 ?

Offline MFGF

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Re: Start page changed when upgrading from 11.0.9 to 11.1
« Reply #4 on: 03 Apr 2019 10:07:31 am »
MFGF are you running 11.1 ?

I don't have access to a CA instance currently. I'm hoping that will change very soon :)

MF.
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Offline oscarca

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Re: Start page changed when upgrading from 11.0.9 to 11.1
« Reply #5 on: 27 May 2019 08:07:47 am »
Hey MFGF,

Have you upgraded yet ?
or has anyone else encountered this issue ?

Offline oscarca

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Re: Start page changed when upgrading from 11.0.9 to 11.1
« Reply #6 on: 11 Jul 2019 08:11:14 am »
***Solved***

The only solution I found for this, was to create a fresh content store and reinstall Cognos analytics. IBM support told me after trying a bunch of fix packs, that the CS was most likely corrupt after the migration.

 



       
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